At Corra Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our comprehensive services including web development, mobile app development, AI-powered solutions, business process outsourcing, customer support, data entry, virtual assistance, sales support, live chat support, and market research.
When you contact us through our website forms, we collect information such as your name, email address, company name, phone number, country, and project details. This information is provided voluntarily when you submit our contact forms, request quotes, or engage with our web development, mobile app development, AI-powered solutions, or business process outsourcing services.
Depending on the services you request, we may collect additional information such as business requirements for BPO services, technical specifications for development projects, customer support interaction data, virtual assistance task details, sales leads information, and market research parameters.
We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our website performance and user experience.
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, understand user preferences, and optimize our live chat support functionality.
We use your personal information to respond to your inquiries, provide quotes, deliver our comprehensive services including web development, mobile app development, AI-powered solutions, BPO services, customer support, data entry, virtual assistance, sales support, live chat support, and market research. We also use it to communicate about your projects and requirements.
For our BPO and support services, we may use your information to manage customer support tickets, process data entry tasks, conduct virtual assistance activities, provide sales support, facilitate live chat interactions, and execute market research projects on your behalf.
For our web development, mobile app development, and AI-powered solutions, we use your information to understand project requirements, provide technical consultations, deliver custom solutions, and ensure project success.
Your information helps us improve our services, analyze market trends, develop new AI-powered offerings, enhance our development methodologies, and maintain our business operations effectively across all service verticals.
We may use your contact information to send you service updates, newsletters, marketing materials about our technology and BPO services, and important notices. You can opt out of marketing communications at any time.
We may share your information with trusted third-party service providers, development partners, AI service providers, and subcontractors who assist us in delivering our web development, mobile app development, AI solutions, BPO services, customer support, data entry, virtual assistance, sales support, and market research services. These parties are obligated to keep your information confidential.
For our BPO and support services, we may process and handle information on behalf of our clients. In such cases, we act as a data processor and follow strict confidentiality and security protocols as outlined in our service agreements.
We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure development practices for our web and mobile applications, encrypted data storage for BPO operations, and secure AI model training and deployment protocols.
For our customer support services, data entry operations, virtual assistance tasks, and sales support activities, we maintain strict access controls, regular security audits, and employee confidentiality training to ensure data protection.
While we use encryption and secure protocols for data transmission across all our services, including live chat support and AI-powered solutions, please note that no method of transmission over the internet is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the specific service provided (development projects, ongoing BPO services, or support contracts).
For development projects, we may retain technical specifications and project data for warranty and support purposes. For ongoing BPO services, customer support, and virtual assistance, we retain operational data as long as the service relationship continues and for a reasonable period thereafter.
You may request deletion of your personal information by contacting us. We will delete your information unless we have a legitimate business or legal reason to retain it, such as ongoing service delivery or contractual obligations.
You have the right to access, update, or correct your personal information across all our services. Contact us if you need to make changes to your information in our development systems, BPO databases, or support platforms.
You may request a copy of your personal information in a structured, machine-readable format. This applies to data collected through our various services including web development projects, mobile app development, AI solutions, and BPO operations.
For our BPO and support services, you may have additional rights regarding how your data is processed, including the right to object to certain processing activities or request restrictions on data use.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This includes communications about our development services, AI solutions, and BPO offerings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our web development, mobile app development, and AI-powered solutions may integrate with third-party APIs, cloud services, and platforms. We ensure these integrations comply with appropriate privacy and security standards.
We may use third-party tools and platforms for customer support services, data entry operations, virtual assistance tasks, sales support activities, live chat functionality, and market research. These services have their own privacy policies governing their use of information.
We may use third-party services for email communication, website analytics, customer relationship management, and other business functions across all our service offerings.
As we provide global services including web development, mobile app development, AI-powered solutions, BPO services, customer support, data entry, virtual assistance, sales support, live chat support, and market research, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Our international operations enable us to provide 24/7 customer support, round-the-clock BPO services, and global market research capabilities. We maintain consistent privacy and security standards across all our international operations.
Our AI-powered solutions may involve automated processing of personal information to deliver intelligent services, predictive analytics, and enhanced user experiences. We ensure that such processing is transparent, fair, and respects your privacy rights.
Where we use automated systems for customer support routing, sales lead qualification, or market research analysis, you have the right to request human review of automated decisions that significantly affect you.
If you have any questions about this Privacy Policy or our data practices across any of our services, please don't hesitate to contact us using any of the methods below.
team@corrasolutions.com
0421 208 622
1 Sam Hill Drive, Woodwark 4802 Australia
Note: This Privacy Policy may be updated periodically to reflect changes in our practices, service offerings, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
